Get in Touch

Contact Us

Send Us a Message

Here’s how you can contact us for any questions or concerns.

info@tenzi.co.za

08:00am – 17:00pm

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Frequently Asked Question!

What are your business hours?

Our customer support team is available from 8:00 AM to 5:00 PM Monday to Friday. We try respond to all inquiries within 1-2 business days.

Where do you ship from?

We ship directly from our warehouse. We ensure all orders are packed and dispatched promptly.

How do I track my order?

Contact our support team and we will provide a link from the courier company to your shipment.

Do you offer express shipping?

Yes, we offer expedited shipping for faster delivery at an extra cost. Please contact our support team to arrange prior to your order.

What should I do if my order is damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 7 days of receiving the product. We’ll assist with returns or exchanges.

Are there any side effects of using your products?

Our products are naturally formulated and are safe for most users. However, we recommend checking the ingredients list for any allergens. We also recommend consulting your doctor before use.

Do you store my payment information

No, our system does not store payment information so we cannot process a payment without your express permission.

How do I use a discount code?

Simply enter your discount code at checkout in the provided field, and the discount will be applied to your total order.

Do you offer any loyalty programs?

Yes, we have a rewards program that lets you earn commissions for selling our products. Join today and start earning!

What should I do if I forgot my password?

If you forgot your password, click on the “Forgot Password” link on the login page. You’ll receive an email to reset it.

How do I become an affiliate?

Simply visit our Affiliate Program page, fill out the registration form, and start earning commissions.

Do you offer any product guarantees?

Yes, we stand by our products. If there is an issue with your products you can contact our support team to solve your issues.

What payment methods do you accept?

We offer a number of payment methods. EFT, credit card, coupon or Cash (by arrangement).

Is my payment information secure?

Yes, absolutely. Our website uses HTTPS and each of our payment gateways provide quick, convenient and secure payment processing.